Your security settings may be set too high. In order to use these systems, you must allow "per Session Cookies". In Internet Explorer (IE) follow these instructions to correct this issue:

1. On the IE toolbar click "Tools"
2. Select "Internet Options"
3. Click the "Privacy" tab
4. Click "Advanced"
5. Check the "Override automatic cookie handling" box
6. Check the "Always allow session cookies" box
7. We recommend setting both First-party and Third-party Cookies to "Prompt", however you may select the option you prefer or leave them as the defaults
8. Click "OK"
9. Click "OK"
10. Close all open IE windows
11. Open a new IE window and attempt to login to your system again

Why does this happen?

The HTTP Protocol which is what runs the entire world-wide-web is a "stateless" protocol - unlike FTP or E-Mail, the Web has no built-in support for remembering who a person connected to a server is. Each time you request a file from a server, whether it's a web-page or a graphic in a web-page, the Web Server treats you as a totally new person.

In order for websites like hotmail or our Extranet, or your custom-built Intranet to work, some way of remembering who you are is needed. The solution for Microsoft products is to use a special sort of Cookie called a "per Session Cookie". When you first access the Web Server it issues you with a special unique number which is stored in your browser's memory temporarily as a Cookie. From then on each time you ask the server for something, your browser automatically quotes the ID it was supplied and the Server is able to remember who you are.

If your security settings are too high, your browser will not accept or remember the special Per Session Cookie - without this, the server thinks you are a new user each time you try to do something, and so it will constantly tell you that you are not logged-in. This same behaviour occurs if your Cookie has expired - if you have not done anything for a period of time.